Pre-Enrolment Handbook
Last Updated: 25 October 2011
Contents
Contact Details (RTO Head Office)
Summary of policies & procedures
Drugs & Alcohol in the workplace policy
Potential career & employment pathways
Our learning style & assessments
Certificate or Statement of Attainment
National Recognition and Credit Transfer
APPENDICES
Introduction
Protector Alsafe Pty Ltd is a Registered Training Organisation (RTO) providing workplace safety-related training based on nationally recognised units of competency including Certificate II and Certificate III level qualifications. This handbook relates to our role as an RTO and it’s purpose is to provide information to prospective students, employers or other interested parties to ensure they are fully informed about the training and assessment services Protector Alsafe Training & Services offers. As an RTO we are required to provide information about our policies and procedures to clients and learners before enrolment—this Handbook does that, and tells you a little about the services we provide and what we expect from our learners. Please ask our staff if you need further clarification or have any questions.
Our RTO head office is situated at Altona, Victoria. From here, training is offered to organisations wishing to increase the safety-related competencies of their personnel. Our training leads to nationally recognised qualifications and units of competency (Certificate II, Certificate III and Statements of Attainment). Our practical training environment closely resembles the workplace and students can become competent with practical ‘hands on’ activities.
Commitment
As an RTO we have agreed to abide by the principles of the Australian Quality Training Framework. As such we are committed to providing a quality service with our focus being on continuous improvement. All students and employers are encouraged to provide feedback about any issue.
Protector Alsafe Training & Services also undertake regular reviews of our RTO Management system and provide opportunities for our staff to undertake professional development and to provide feedback to our management to improve our RTO operation.
Occupational Health and Safety
Protector Alsafe is committed to creating and maintaining a safe and healthy working environment for all its students. As a result all students will initially receive a site safety brief which will include as a minimum the following:
- Expectation that students will comply with all lawful instructions;
- First Aid (treatment, location of first aid kit);
- Reporting of incidents (including OHS, unserviceable equipment);
- Fitness for Work Policy;
- Behaviour (equity and diversity, language, harassment etc);
- Fire evacuation procedures;
- Not endangering others’ heath and safety; and
- Amenities (toilets, smoking area, lunch room).
Contact details (RTO Head Office)
National Services Manager: Wesley Chapman
Web: http://www.protectoralsafe.com.au
Email: Training
Address: 471 Grieve Parade, Altona North, Victoria, 3025
Telephone: 132 832
Summary of policies and procedures
Some of our RTO policies and procedures are summarised on the following pages. You can get further information from our RTO Head Office or your trainer.
Selection and admission
Each of our nationally accredited courses include entry requirements that students must meet, these are outlined in the detailed course information on our website. Some courses also have Numeracy and Literature requirements; please refer to section 7 below for further information.
Course students are to comply with their employer stated Fitness For Work policy whilst attending any training course. Protector Alsafe Training & Services trainers reserve the right to suspend from a training course any student/s that is disruptive or unsafe.
Training courses provided by Protector Alsafe Training & Services may involve physical exertions in conditions that can be mentally and physically stressful. In some courses it will be inappropriate for injured workers or workers currently involved in Worker’s Compensation claims or rehabilitation activities as part of a return to work plan, to participate in a training course.
Protector Alsafe Training & Services trainers reserve the right to suspend from their training courses students who are unable to actively participate in the course activities as a result of injury.
Should this situation arise, immediate and discreet contact will be made with the client contact to discuss future training options for the individual concerned.
Numeracy and Literacy
To participate in training, you need literacy skills to the level that would be used in the workplace. For example, in many of the units we offer you will need to be able to read and apply standard operating procedures. Some training offered by Protector Alsafe Training & Services requires the ability to carry out mathematical calculations. If you have difficulties reading or carrying out mathematical calculations contact Protector Alsafe Training & Services prior to training so we may discuss your individual needs.
Course requirements
Students are to wear normal work clothes to include covered foot wear (steel capped boots preferred), long sleeve shirt and long pants or overalls, student’s who do not comply with the required dress code may be refused admission to their course.Protector Alsafe Training & Services trainers reserve the right to suspend from training courses students who are dressed inappropriately for the training they are undertaking.
Courses will commence at the listed time. Due to the nature of the training students shall be in attendance for the full duration. Students who arrive after the scheduled start time may not be admitted. If a student is running late they are to contact the Protector Alsafe Training & Services training centre to notify of estimated time of arrival.
At the start of each day of training students are required to sign a Course Attendance Sheet. In the event this is not signed students may be classed as Not Yet Competent (NYC).
Drugs and Alcohol in the Workplace Policy
Protector Alsafe Training & Services is committed to ensuring the health, safety and welfare of all employees, visitors and students by providing a safe working environment. Students who are adversely affected by drugs and alcohol are deemed not fit for work. They pose a hazard to themselves other students and our trainers. In line with this any student who is adversely affected by either alcohol or drugs in the opinion of the trainer will be turned away from training.
Students are to comply with their employer stated Fitness For Work policy whilst attending any training course. In the event a student is turned away from training because of “Fitness For Work” concerns the student’s employer will be contacted.
Protector Alsafe Training & Services shall not be held responsible for any cost incurred by an individual, employer or organisation as result of not being able to complete any training due to “Fitness For Work” issues.
Course Information
a. Qualifications
We are registered to offer the following nationally recognised qualifications through assessment only:
PUA20601 Certificate II in Public Safety (Firefighting and Emergency Operations)
The key clients for this qualification are emergency response teams working in industry that are required to be the first response to an emergency situation.
For PUA20601 Certificate II in Public Safety (Firefighting and Emergency Operations) to be achieved it is essential that competence is to be demonstrated in all 8 core units plus 3 elective units.
Code Core Units
- PUAFIR201B Prevent injury
- PUAFIR203B Respond to urban fire
- PUAFIR207B Operate breathing apparatus open circuit
- PUAEQU001B Prepare, maintain and test response equipment
- PUAOPE002B Operate communications systems and equipment
- PUATEA001B Work in a team
- PUAEME001B Provide emergency care
- PUASAR001B Participate in a rescue operation
Code Elective Units
- PUAFIR202B Respond to isolated / remote structure fire
- PUAFIR204B Respond to wildfire
- PUACOM001B Communicate in the workplace
- PUALAW001B Protect and preserve incident scene
Certificate II in Public Safety (Firefighting Operations)
The key clients for this qualification are emergency response teams working in industry that are required to be the first response to an emergency situation.
For PUA20701 Certificate II in Public Safety (Firefighting Operations) to be achieved it is essential that competence is to be demonstrated in all 4 core units plus 7 elective units.
Code Core Units
- PUAFIR201B Prevent injury
- PUAFIR204B Respond to wildfire
- PUAEQU001B Prepare, maintain and test response equipment
- PUATEA001B Work in a team
Code Elective Units
- PUAFIR202B Respond to isolated / remote structure fire
- PUAFIR203B Respond to urban fire
- PUAFIR207B Operate breathing apparatus open circuit
- PUAEME001B Provide emergency care
- PUALAW001B Protect and preserve incident scene
- PUAOHS001C Follow defined OH&S policies & procedures
- PUAOPE002B Operate communications systems and equipment
- PUASAR001B Participate in a rescue operation
PUA30601 Certificate III in Public Safety (Firefighting and Emergency Operations)
The key clients for this qualification are emergency response teams working in industry that are required to be the first response to an emergency situation. This course is also targeted at people wishing to work in industry as a firefighter, or those wanting to enhance their current level of skills.
For PUA30601 Certificate III in Public Safety (Firefighting and Emergency Operations) to be achieved it is essential that competence is to be demonstrated in all 9 core units plus 3 elective units.
Code Core Units
- PUAFIR302B Suppress urban fire
- PUAFIR306B Render hazardous materials incidents safe
- PUAFIR308B Employ personal protection at a hazardous materials incident
- PUAFIR309B Operate pumps
- PUAVEH001B Drive vehicles under operational conditions
- PUAEME002B Manage injuries at emergency incident
- PUAOHS002B Maintain safety at an incident site
- PUATEA002B Work autonomously
- PUAEME003B Administer oxygen in an emergency situation
Code Elective Units
- PUASAR002B Undertake road accident rescue
- PUASAR004B Undertake vertical rescue
- PUASAR005B Undertake confined space rescue
- PUAFIR301B Undertake community safety activities
- PUAFIR303B Suppress wildfire
PUA30701 Certificate III in Public Safety (Firefighting Operations
The key clients for this qualification are emergency response teams working in industry that are required to be the first response to an emergency situation. This course is also targeted at people wishing to work in industry as a fire fighter, or those wanting to enhance their current level of skills.
For PUA30701 Certificate III in Public Safety (Firefighting Operations)to be achieved it is essential that competence is to be demonstrated in all 4 core units plus 8 elective units. Only 1 of the asterisked two core units can be counted as a core unit towards a qualification; the remaining ‘Suppress…’ unit may be taken as an elective.
Code Core Units
- PUAFIR301B Undertake community safety activities
- PUAFIR302B Suppress urban fire *
OR
- PUAFIR303B Suppress wildfire *
- PUAOHS002B Maintain safety at an incident site
- PUATEA002B Work autonomously
Code Elective Units
- PUAFIR306B Render hazardous materials incidents safe
- PUAFIR307B Monitor hazardous atmospheres
- PUAFIR308B Employ personal protection at a hazardous materials incident
- PUAFIR309B Operate pumps
- PUAEME002B Manage injuries at emergency incident
- PUAEME003B Administer oxygen in an emergency situation
- PUASAR002B Undertake road accident rescue
- PUASAR004B Undertake vertical rescue
- PUASAR005B Undertake confined space rescue
- PUAVEH001B Drive vehicles under operational conditions
b. Units of Competency
We are registered to offer the following nationally recognised units of competency:
HLTCPR201A Perform CPR
HLTFA201A Provide basic emergency life support
HLTFA301B Apply first aid
HLTFA402B Apply Advanced First Aid
HLTFA403A Manage First Aid in the workplace
HLTFA404A Apply Advanced Resuscitation Techniques
MSAPMAOHS205A Control Minor Incidents
MSAPMOHS212A Undertake first response to fire incidents
MSAPMOHS216A Operate breathing apparatus
MSAPMOHS217A Gas test atmospheres
MSAPMPER200C Work in accordance with an issued permit
MSAPMPER201A Monitor and control work permits
MSAPMPER202A Observe Permit Work
MSAPMPER205C Enter confined space
MSAPMPER300C Issue work permits
PMAOHS213B Undertake fire control & emergency rescue
PMAOHS311B Lead emergency teams
PMASUP236B Operate vehicles in the field
PUAEME001B Provide Emergency Care
PUAEME002C Manage injuries at emergency incident
PUAEME003C Administer oxygen in an emergency situation
PUAEQU001B Prepare, maintain & test response equipment
PUAFIR201B Prevent injury
PUAFIR202B Respond to isolated / remote structure fire
PUAFIR203B Respond to urban fire
PUAFIR204B Respond to wild fire
PUAFIR207B Operate breathing apparatus open circuit
PUAFIR301B Undertake community safety activities
PUAFIR302B Suppress urban fire
PUAFIR303B Suppress wild fire
PUAFIR306B Render hazardous materials incidents safe
PUAFIR307B Monitor hazardous materials
PUAFIR308B Employ personal protection at a hazardous materials incident
PUAFIR309B Operate pumps
PUALAW001B Protect and preserve incident scene
PUAOHS001C Follow defined occupational health & safety policies and procedures
PUAOHS002B Maintain safety at an incident scene
PUAOPE002B Operate communications systems and equipment PUASAR001B Participate in a rescue operation
PUASAR002B Undertake road accident rescue
PUASAR004B Undertake vertical rescue
PUASAR005B Undertake confined space rescue
PUATEA001B Work in a team
PUATEA002B Work autonomously
PUAVEH001B Drive vehicles under operational conditions
PUAWER001B Identify, prevent and report potential workplace emergency situations
PUAWER002B Ensure workplace emergency prevention procedures, systems and processes are implemented
PUAWER003B Manage and monitor workplace emergency, procedures, equipment and other resources
PUAWER004B Respond to workplace emergencies
PUAWER005B Operate as part of an emergency control organisation
PUAWER006B Lead an emergency control organisation\
PUAWER007B Manage an emergency control organisation
PUAWER008B Confine small workplace emergencies
RIIOHS201A Work safely and follow OHS policies and procedures
RIIOHS202A Enter and work in confined spaces
RIIOHS204A Work safely at heights
RIIOHS401A Supervise work in confined spaces
RIIRIS201A Conduct local risk control
TLID107C Shift materials safely using manual handling methods
These units are from the following nationally endorsed Training Packages:
• PMA08 Chemical, Hydrocarbons And Oil Refining Training Package
• PUA00 Public Safety Training Package
• MSA07 Manufacturing Training Package
• HLT07 Health Training Package
• TLI07 Transport and Logistics Training Package
• RII09 Resources and Infrastructure Industry Training Package
Contact our RTO Head Office for the latest information. You can also download the units of competency and training packages from the www.training.gov.au website.
Prerequisites
There will be on occasion training offered by Protector Alsafe Training & Services that will have pre-requisites which must be completed before a statement of attainment. In most cases the pre-requisites are covered during the training.
Protector Alsafe Training & Services have taken into account pre-requisite requirements when creating their courses and the assessment process. The individual course information outlines the pre and co requisites. For some course Protector Alsafe Training & Services may have online training courses to ensure students have the necessary pre-requisites.
For more information in relation to the specific pre-requisites associated with your training contact Protector Alsafe Training & Services at training@protectoralsafe.com.au.
Target group for training
Our training suits students who require workplace safety-related competencies and qualifications. While the units come from Training Packages in the manufacturing, chemical, hydrocarbons and refining industries and the qualifications come from the Public Safety training package, students might not always be from these industries as the skills covered by the units can be found in many work settings.
Potential career and employment pathways
The training involves units of competency and qualifications that directly apply to many workplaces. Because the units are from endorsed Training Packages, they can contribute to other nationally recognised qualifications.
Our learning style and assessments
Our learning program is conducted (usually) at our venue and includes very practical ‘hands-on’ experiences, as well as small group classroom based activities and discussion. Our trainers are all very experienced in the field of workplace safety.
Our assessments process is in accordance with the National Assessment Principles and conforms to the standards of the Australian Qualifications Framework. Where possible the assessment process is as flexible as possible within the requirements of the units of competency. Assessment will usually involve assessment of knowledge, skills and attitudes against the requirements of the unit of competency. This will usually involve practical demonstration, verbal or written tests, and completion of practical tasks.
Your trainer will give you feedback about the outcomes of assessments and will guide you on options in relation to assessment outcomes.
Fees, charges and refunds
Your fees to attend this training will usually have been covered by your employer. If not, your trainer will discuss the fees and charges with you on application. As our fees and charges might change from time to time—contact our RTO Head Office for the latest details.
Fees for groups are invoiced to the relevant organisation on training completion. Individual students are required to pay the fee on commencement.
We offer fair and reasonable refunds as per the conditions outlined below. However, no refund applies if you withdraw after commencement unless special circumstances, such as illness apply; contact our Learning and Content Manager for clarification. Final decisions regarding refunds, fees, cancellations and transfers are at the discretion of Protector Alsafe Training & Services.
Course cancellation policy is:
Cancelled within:
a. 7 working days - no charge
b. less than 7 working days - 50 per cent of course fee
c. 24 hours from start time - no refund
When transferring an enrolment from one course date to another the following charges will apply:
a. transferred 7 working days prior to course date - no charge
b. transferred less than 7 working days prior to course date - 50 per cent of course fee
c. transferred 24 hours from start time - no refund / full course charge
In the event any student is turned away from training as a result of being adversely affected by drugs or alcohol in the trainer’s opinion, there shall be no refund.
Protector Alsafe Training & Services provide scheduled dates for courses in their public course schedules, these courses are subject to sufficient numbers of students wishing to undertake the training. Should a course be under subscribed the course may be deferred until it is viable to conduct the training. In this instance Protector Alsafe Training & Services will contact any student enrolled to inform them and re-schedule.
Certificate or Statement of Attainment
On successful completion of a qualification or unit of competency the student will receive a Certificate or Statement of Attainment within 21 calendar days of completion of training.
If you require a replacement Certificate or Statement of Attainment please email training@protectoralsafe.com.au
An administration fee of $20.00 + GST applies.
Access and Equity
In summary, access and equity is about everyone being treated fairly without discrimination within the bounds of the training courses provided. This includes you being able to enrol and participate regardless of any irrelevant characteristics such as your ethnic background, sex, religion, race, disability, age, marital status, parental status. It also includes us considering reasonable adjustments to training and assessment if you have a disability, and providing these within resources.
If you have any special needs, we encourage you to tell us about them so we can work to meet your needs, and keep you on track. Who is responsible for access and equity? We all are... You have responsibilities to treat others fairly while in training. We must treat you fairly in providing goods and services to you.
National Recognition and Credit Transfer
National Recognition: Protector Alsafe Training & Services will recognise all relevant Statements of Attainment and Qualifications issued by other Registered Training Organisation’s (RTO’s).
Credit Transfer: Protector Alsafe Training & Services will recognise any relevant qualifications that are determined to be equivalent to the units of competency or Statement of Attainment that you are enrolled in.
Both will be achieved through the Recognition of Prior Learning (RPL) Process.
Recognition of prior learning
Recognition of prior learning (RPL) is an assessment process by which you may demonstrate competencies you already hold that have been gained through formal and informal training, work or life experiences.
Due to the high risk nature of the training courses our assessment will include practical testing, observation of skills, questioning and review of evidence provided. Because this involves a comprehensive individual assessment, there is a fee of 80 per cent of the scheduled training fee for this service.
If you want to be considered for RPL, complete an RPL Application Form.
Productive participation
We expect students to make a positive contribution and to treat others with respect and courtesy; and we will treat any inappropriate behaviour seriously. Protector Alsafe Training & Services considers the following (but are not limited to) are examples of inappropriate behaviour that will not be tolerated under any circumstances:
- Taking, possessing, trafficking, or being affected by illegal substances or alcohol;
- Engaging in physical violence or threats of violence, bullying or other harassment using abusive language, or possessing illegal weapons;
- Acting in any way that could cause any loss, damage or harm to other learners, staff, property and equipment; and
- Academic misbehaviour which may be defined as cheating or the distraction of others.
Definitions of cheating and plagiarism are:
- Cheating – violation of the assessment rules to gain an advantage
- Plagiarism – the copying of the language, ideas or thoughts of another author, and representation of their work as student’s original work.
Cheating and plagiarism is unacceptable at Protector Alsafe Training & Services. Trainers will actively monitor students for cheating and plagiarism. Consequences for cheating and plagiarism are the same and will result in;
a) The student will be required to re-do another equivalent assessment task
b) The student will be given a final written warning outlining the details which will be signed by the Learning and Content Manager, trainers and the student. This will be kept on Student file. Students will also be required to sign a declaration on each assessment tool indicating they have not plagiarised or cheated. Any further infringements will result in the students being expelled from Protector Alsafe Training & Services with a cancellation fee. A letter will be given to the student explaining the situation and will be kept on student file.
These examples are what we consider to be serious misbehaviour that could result in immediate suspension or cancellation of enrolment. Other, less serious but equally unproductive, behaviour is also unwelcome. In less serious situations, our trainers will counsel learners about the required behaviour.
Training Materials
During the conduct of Protector Alsafe Training & Services training students will be issued or be given access to safety equipment. This equipment is to be used in accordance with the instructions given by the trainer.
In the event a piece of equipment is not used appropriate, this may result in equipment becoming unserviceable and more importantly become unsafe for the student or next user.
All equipment will be inspected prior to, during and after use. On most occasions this may be factored into the training. In the event a piece of equipment is found to be faulty or damaged the item shall be removed from service and the trainer is to be informed immediately.
If a piece of equipment is purposely damaged or treated in a manner not in accordance with the instructions given by the trainer, a fee may be charged.
Accessing student records
At any time students can ask their trainer for access to records of their participation and progress. At any time after completing training, students may request access to their academic records and can do this by contacting the Learning and Content Manager if they wish to do so.
Complaints and appeals
If you believe you have been treated unfairly or wish to appeal any of our decisions (including assessment decisions) you have a right to do so under our Complaints and Appeals Procedures. You have the right to be heard. We will deal promptly, fairly and confidentially with your complaint or appeal using independent people. While we try to resolve complaints informally if possible, formal complaints and appeals must be submitted in writing, and there is a form to help with this. At the end of this booklet is the Protector Alsafe Training & Services “Complaint and Appeal Form”.
Contact the Learning and Content Manager or your trainer if you have a complaint. If this is difficult to do on your own, you can ask someone to do it on your behalf, or to be with you when you make a complaint or present an appeal.
Students who believe that their assessment result does not accurately reflect their performance may request a re-assessment. This must be done within two weeks of being informed they are Not Yet Competent.
Welfare services
Most training conducted at Protector Alsafe Training & Services involves small classes run over a short time frame. As a result the trainers will provide individual support and guidance initially to the student. Due to the nature of the training provided the trainer will refer students to an array of services that are available. These being organisations such as (but not limited to) Centrelink, Salvation Army and Lifeline. Depending on the individual location of where training is being conducted the level of support / welfare services available maybe affected.
Protector Alsafe Training & Services has an exemption granted by the Victorian Registration & Qualification Authority (VRQA) for Guideline 4.2. Under this exemption Protector Alsafe Training & Services my conduct scheduled classes between the hours of 6.00am and 10.00pm for the courses approved on their scope of registration which can be accessed via www.training.gov.au
Protector Alsafe Training & Services will at all times assure the safety and security of it’s students.
Child protection
Protector Alsafe Training & Services acknowledges that it is required to comply with Federal, state, and territory legislation relating to child protection. As such, Protector Alsafe trainers working with clients and students under the age of eighteen are required to undertake the appropriate Police Checks or appropriate working with children checks for their respective state.
Privacy and confidentiality
In providing services we will gather and record information and maintain its confidentiality in line with our Privacy policy and Record Keeping Policy and Procedures. You can access, and amend if required, any personal information we hold about you in line with those procedures. Contact the Learning & Content Manager or your trainer if you require more information.
